Refund policy
Cancellation and Refunds for Classes
For Hands On Training
It is your responsibility to ensure you cancel your course in a reasonable timeframe in order to be entitled to a refund.
We allow seven (7) days, prior to the start of your seminar/class for your class to be cancelled and a refund be requested.
Refunds must be submitted in writing to oleandersproducts@gmail.com.
Refunds submitted less than seven (7) days before the start of your class/seminar will not be honored except in the following situations:
1) Oleanders Products cancels or reschedules a class.
Processing Refunds for hands on classes
We strive to process refunds as soon as possible however our refund policy is as follows.
Refunds generally take from 10 business days to 90 business days to process from the date requested.
A confirmation email will be sent to you when your refund is finished processing and may contain additional instructions on how to claim your refund.
Issuing Refunds for hands on classes
If you made a payment through a third party event website, your refund will be processed though that third party website unless otherwise specified by Oleanders Products.
If you made a payment directly through our website, your refund will be processed directly back to your credit/debit card.
If you made a payment through Paypal, your refund will be processed back to you through Paypal.
If you made your deposit through Venmo, you refund will be processed with cashier check sent in the mail.
For Online Classes
ABSOLUTELY NO REFUNDS ON ONLINE COURSES.
It's your responsibility to check your state or country laws and regulations for use before registering for the classes.
For more informations on returns and Refunds on products click here
For Digital Downloads
No Refunds on Digital Downloads.
Returns and Refunds on Products
Due to the sensitivity of our products, all sales are final.Returns are not accepted, unless previously stated in under a special occasion.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We do not accept returns nor issue refunds on used or opened items. You will either receive a store credit or exchange your item for another items with a similar price range. However, that is up to our discretion.
To return an item please send your email request along with your order number to customerservice@oleandersproduct.com ; Subject- Return Request
Processing Refunds for Other for Issues
We strive to process refunds as soon as possible however our refund policy is as follows.
Refunds generally take from 10 business days to 90 business days (excluding weekends) to process from the date requested.
A confirmation email will be sent to you when your refund is finished processing and may contain additional instructions on how to claim your refund.